NewDelhi: The process of getting a faulty product repaired or modified during its warranty period has been a cause of concern for many consumers. Often, manufacturers restrict customers from getting their products repaired from any other source except authorised service centres, failing which the warranty becomes void. However, with the introduction of the Right to Repair Policy by the Central Government, customers can now get their products repaired from any repair shop of their choice, even during the warranty period.
The Right to Repair Policy has been implemented by the Ministry of Consumer Affairs to provide more convenience to consumers. The policy allows customers to choose any repair shop for their products, as long as original parts are used in the repair process. This policy not only provides more flexibility to customers but also promotes healthy competition among repair service providers.
To make this policy more accessible to the public, the Central Government has launched a website where customers can find information about the policy and the companies that follow it. The website also provides information on the cost of parts, ensuring that customers are not overcharged for repairs. In addition, the website specifies the conditions that need to be followed while getting the products repaired from an unauthorised repair shop. Customers need to ensure that only original parts are used to repair their products, failing which the warranty will be void.
The Right to Repair Policy comes as a relief to customers who were earlier forced to travel long distances to authorised service centres for repairs during the warranty period. The policy ensures that customers can get their products repaired from any repair shop of their choice, even if it’s closer to their home.
In conclusion, the Right to Repair Policy is a much-needed reform that benefits both consumers and repair service providers. It promotes healthy competition and provides more flexibility to customers. With the launch of the Right to Repair website, customers can now easily access information about the policy and make informed decisions about their repair needs.